If you live in Hartlepool and something is stopping you from finding work, training, education or moving forward, please get in touch. It won't impact your benefits and could change your life.


Call: 01429 363108

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What we can do to help

When you first get in touch with us, we will ask for some basic details such as your name, age and address.

You will then be invited to come to meet one of our navigators, at a time and place that suits you. Your navigator is the person who will support you every step of the way through the programme, helping you get the support you need from different services and organisations.

You will be asked to bring evidence of your right to live and work in the UK, such as a passport or birth certificate to the first meeting, but don’t worry if you don’t have one. Just tell us and we can help you get one.

At the first meeting, the navigator will ask you questions about your situation and what you would like to achieve. They will talk to you to try to identify what barriers might be preventing you from finding work or training.

If the navigator thinks Step Forward Tees Valley could help you, you will be accepted on the programme. If not, they will try and put you in touch with other services or organisations that might be better placed to help.

Once you have been accepted on the programme, you will meet your navigator regularly and work out a clear action plan to help you overcome your barriers and eventually find a job or a training course. Your navigator will help you get support from our partners who offer a wide range of services and can give you the practical help you need to move on and get a job.


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Join in the fun with Hartlepool!

All sessions aim to reduce isolation, improve confidence, social skills and overall health and wellbeing.

  • Community Heroes volunteering days – get a taste of what it’s like to volunteer for your community, how it can boost your confidence, give you new skills and help you to meet new people. We meet once a month at a variety of community venues. You could be cooking for a local community food project, helping out with gardening or painting a community hall - all in a friendly and supportive environment. You can log your volunteer hours and work towards your bronze, silver or gold Step Forward Tees Valley volunteering award and we can provide you with a reference once you have completed your volunteering award.


  • Drop-in sessions - come and meet the Hartlepool team - see upcoming dates and locations below. We are here to help you overcome barriers that are preventing you from moving forward with your future. 


  • Every Friday - 10:00am - 3:30pm at our Hartlepool office - Enterprise Centre, Brougham Terrace, Hartlepool, TS24 8EY. You don't need to let us know you are coming, just turn up and enjoy a cuppa with one of our friendly navigators​​.

  • Monthly walking group - packed lunch provided.

Below is the participant activity calendar for Hartlepool. To attend any of these sessions you need to book through your navigator

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